Return & Refund Policy

Eligible return requests must generally be submitted within 30 days after the product has been delivered.

The 30-day return period begins on the date the product is delivered, not the date the order was placed or shipped.

Get Fit Equipment llc may accept eligible returns of both unused and used equipment.

The fact that an item has been used does not automatically make it ineligible for consideration.

Return eligibility may depend on:

• Whether the request is made within 30 days after delivery;
• The condition of the product;
• The reason for the return;
• Whether the correct product was delivered;
• Whether the product arrived damaged;
• Whether the product is defective;
• Whether important parts or components are missing;
• The circumstances surrounding use of the product; and
• Any applicable product-specific terms.

Customers should review our Product Condition Policy for additional information about product condition.

Do not send a product back without first contacting Get Fit Equipment llc.

To review a return request, we may ask for:

• Customer name;
• Order number;
• Email address used for the purchase;
• Product name;
• Model or serial number where applicable;
• Reason for return;
• Photographs of the product;
• Photographs of packaging where relevant;
• Description of any damage or defect; and
• Other information reasonably needed to evaluate the request.

Used fitness equipment may still be eligible for return if the request is made within the applicable 30-day return period and the other requirements of this policy are satisfied.

We may review the condition of used equipment and the circumstances of use before approving a return or refund.

Excessive damage, misuse, unauthorized modification, missing components, or damage unrelated to ordinary evaluation or use may affect return eligibility.

Where GrindGym equipment or GrindGym-branded products are offered through Get Fit Equipment llc, the same general 30-day return policy applies unless a specific product listing clearly states additional product-specific conditions.

GrindGym products may vary substantially in size and weight. Therefore, return transportation arrangements may vary depending on the particular item.

Customers should contact us before attempting to return large or heavy GrindGym equipment so the correct return procedure can be confirmed.

If a product arrives damaged, please contact us as soon as reasonably possible after delivery.

Customers may be asked to provide photographs showing:

• The damaged product;
• The damaged area;
• Outer packaging;
• Internal packaging;
• Shipping labels; and
• Any visible freight or transportation damage.

Depending on the circumstances, an eligible damaged product may qualify for a replacement, refund, or another appropriate resolution.

Please also review our Shipping Policy .

If you believe a product is defective, contact us with your order information and a clear description of the issue.

Depending on the circumstances, the issue may be treated as a return request or a warranty matter.

Warranty coverage varies according to the product and manufacturer. For warranty-specific information, please review our Warranty Policy .

If you receive a product materially different from the item you ordered, please contact us promptly.

Provide your order number and information identifying the item received.

Photographs may be requested to help verify the issue.

Where an incorrect product was supplied by Get Fit Equipment llc, we will review the appropriate return, replacement, or refund solution.

Return shipping is generally the responsibility of the customer where the return is requested for reasons unrelated to an incorrect, damaged, or defective product.

Depending on the circumstances, Get Fit Equipment llc may cover, provide, or arrange return shipping.

Large fitness equipment and GrindGym equipment may require freight return arrangements because of size or weight.

Any treatment of original shipping charges as part of an approved return will depend on the reason for the return and the circumstances of the transaction.

Customers should contact us before returning a product so the applicable refund and shipping arrangements can be confirmed.

Sale and clearance products may be eligible for return under the same general return policy described on this page.

Customers should contact us within 30 days after delivery when requesting a return for an eligible sale or clearance product.

A reduced or promotional price alone does not automatically make an item final sale.

Return requests may be reviewed to confirm that they satisfy the requirements of this policy.

The review may consider:

• Order information;
• Date of delivery;
• Date the return was requested;
• Product condition;
• Reason for return;
• Photos or documentation supplied;
• Whether the product is complete; and
• Other circumstances relevant to the return.

Once a returned product has been received, it may be reviewed before final refund approval.

When the return has been received and approved, Get Fit Equipment llc will process the applicable refund.

Where possible, approved refunds will be issued using the original payment method used for the transaction.

If refunding through the original payment method is not possible or practical, Get Fit Equipment llc may communicate with the customer to determine an appropriate alternative method.

Please review our Payment Policy for more information about payment methods and transaction processing.

Get Fit Equipment llc will issue an approved refund within the timeframe stated above.

After we issue the refund, additional time may be required before the funds appear in the customer's account.

This additional posting time depends on the bank, card issuer, payment provider, financial institution, or other payment service involved.

Depending on the circumstances and product availability, Get Fit Equipment llc may offer a replacement instead of a refund where appropriate.

Replacement availability depends on current inventory and the circumstances surrounding the return.

For damaged, defective, or incorrect products, the available resolution may include:

• Replacement;
• Replacement component;
• Refund; or
• Another appropriate resolution.

A standard return and a manufacturer warranty claim are separate processes.

A product may be eligible for return under this policy without the matter being treated as a warranty claim.

Likewise, a product outside the standard return period may still have applicable manufacturer warranty coverage.

Please review our Warranty Policy for additional information.

Cancellation applies to an order before shipment.

Customers may request cancellation before an order has shipped, subject to our Cancellation Policy .

Get Fit Equipment llc does not currently charge a standard cancellation fee.

Once an order has shipped, it generally cannot be cancelled as an unshipped order. The customer may instead request an eligible return under this policy.

Our standard order processing and handling time is generally 1–2 business days.

Typical U.S. delivery is approximately 5–10 days after processing and shipment.

Our maximum standard shipping charge is $200.

These shipping timeframes and charges relate to outbound order fulfillment and should not be confused with the return window or return-shipping process.

Complete shipping information is available in our Shipping Policy .

The condition in which a product was sold and its condition at the time of return may be relevant to the return review.

Where applicable, products may be sold as new, used, refurbished, open-box, demo, or another disclosed condition.

For additional information, please review our Product Condition Policy .

Contacting Get Fit Equipment llc first helps ensure:

• The return request is properly documented;
• The 30-day return window can be confirmed;
• The appropriate return address or procedure is provided;
• Return-shipping responsibility is clarified;
• Large equipment is handled correctly; and
• The product is routed through the correct return process.

For complete information about purchases, shipping, cancellation, payment, warranties, and product condition, please review the related policies below.