Cancellation Policy
At Get Fit Equipment llc, we understand that circumstances can change after an order is placed. This policy explains when an order may be cancelled, how to request cancellation, what happens after shipment, and how refunds for successfully cancelled orders are handled.
Last Updated: September 12, 2026
Customers may request cancellation of an order at any time before the order has shipped.
Get Fit Equipment llc does not charge a standard cancellation fee.
Because orders generally move into processing and handling after the required payment or deposit has been received, confirmed, and cleared, customers should contact us as quickly as possible when they wish to cancel.
Once an order has shipped, it generally can no longer be cancelled as an unshipped order. The customer may instead request an eligible return under our Return & Refund Policy .
Cancellation requests may be made before the order ships.
No standard cancellation fee.
Eligible returns may be requested after delivery under our return policy.
1. When Can an Order Be Cancelled?
Customers may request cancellation before an order has shipped.
Before Payment Clears
A customer may request cancellation while the required payment or deposit is still pending or has not yet cleared.
After Payment Clears
A customer may still request cancellation after payment has cleared, provided the order has not shipped.
During Processing
If an order is being processed but has not shipped, contact us immediately and we will make reasonable efforts to stop shipment.
2. No Standard Cancellation Fee
If an eligible order is successfully cancelled before shipment, there is no standard cancellation charge imposed simply because the customer changed their mind.
3. How to Request Cancellation
Contact Get Fit Equipment llc as soon as possible when you decide that you want to cancel an order.
4. Processing Time and Cancellation Requests
Once the applicable payment requirements have been satisfied, standard processing and handling generally takes 1–2 business days.
Processing and handling may include order verification, inventory confirmation, preparation, packaging, freight preparation, shipping-label creation, or arranging carrier pickup.
The 1–2 business day processing timeframe does not guarantee that an order will remain cancellable for the entire processing period. If you want to cancel, contact us immediately.
More information about processing and delivery is available in our Shipping Policy .
5. Payment Has Already Cleared
Successful payment does not automatically prevent cancellation.
If the required payment or deposit has already been received, confirmed, and cleared, a cancellation may still be requested provided the order has not shipped.
Payment requirements are explained further in our Payment Policy .
6. Payment or Deposit Has Not Cleared
An order will not be shipped while the required payment or deposit remains pending, incomplete, declined, unverified, or otherwise uncleared.
If you wish to cancel while payment remains pending, contact us so we can review the status of the order and transaction.
7. Orders That Have Already Shipped
Once an order has been handed over for shipment, it generally can no longer be cancelled as an unshipped order.
If you no longer want an item after shipment, please contact us and review our Return & Refund Policy .
8. Cancellation and Returns Are Different
A cancellation generally concerns an order that has not yet shipped.
A return generally concerns a product after shipment or delivery.
Eligible return requests may generally be made within 30 days after delivery, subject to the conditions of our Return & Refund Policy.
Get Fit Equipment llc does not charge a standard restocking fee on eligible returns. Return-shipping responsibility may depend on the reason for the return and the circumstances involved.
9. Refunds Following Successful Cancellation
If an order has already been paid and is successfully cancelled before shipment, any applicable approved refund will be handled according to the payment method and our refund procedures.
Get Fit Equipment llc will issue an applicable approved refund within a maximum of 5 days after the cancellation and refund have been approved.
Where possible, the refund will be issued using the original payment method.
Please review our Payment Policy and Return & Refund Policy for additional refund information.
10. When Will a Cancellation Refund Appear?
After Get Fit Equipment llc issues an approved refund, additional time may be required before the funds appear in the customer's account.
The additional posting period depends on the customer's bank, card issuer, financial institution, cryptocurrency payment process, or third-party payment provider.
Processing by an external financial institution or payment provider after the refund has been issued is outside the direct control of Get Fit Equipment llc.
11. GrindGym Orders
Where GrindGym equipment or GrindGym-branded products are offered through Get Fit Equipment llc, the same general cancellation rules apply.
A GrindGym order may be cancelled before shipment, subject to the order's current fulfillment status.
Because some GrindGym equipment may be large or require freight preparation, customers should contact us immediately if cancellation is required.
Once GrindGym equipment has shipped, the order generally can no longer be cancelled as an unshipped order and an eligible return may instead be requested under our Return & Refund Policy.
12. Shipping and Cancellation
Our standard processing and handling time is generally 1–2 business days.
Typical U.S. delivery is approximately 5–10 days after processing and shipment.
Our maximum standard shipping charge is $200.
These shipping figures do not change the cancellation rule: cancellation should be requested before the order ships.
Complete shipping information is available in our Shipping Policy .
13. Damaged or Defective Products
A product that has already been delivered damaged or defective is not normally handled as a pre-shipment cancellation.
Customers should instead contact us and review the Return & Refund Policy and, where applicable, our Warranty Policy .
14. Product Condition
Product condition does not change the basic pre-shipment cancellation rule. New, used, refurbished, open-box, demo, or other disclosed-condition products may be subject to cancellation before shipment.
For information about how we describe equipment condition, review our Product Condition Policy .
15. Related Store Policies
This Cancellation Policy should be read together with our other purchasing policies:
Need to Cancel an Order?
Contact us as soon as possible. The sooner we receive your request before shipment, the better our opportunity to stop the order from proceeding to carrier pickup.
Get Fit Equipment llc
Address:
10581 Hearth Rd
Spring Hill, FL 34608
United States
Phone:
+1 352-650-0267
Email:
sales@getfitequipmentllc.com
Online:
Contact Get Fit Equipment llc
